Online Hotel Reservationist – Fully Remote

Role overview This fully remote position supports travelers from the back office by handling hotel and resort bookings end to end. The role combines hospitality-minded customer service with detail-focused reservation management, helping clients find lodging that matches their destination, budget, and preferences while keeping records accurate from inquiry through confirmation.

Responsibilities - Guide clients through selecting and booking hotels, resorts, and other accommodations using online platforms - Research lodging options and recommend choices based on destination, budget, and traveler preferences - Process new reservations, modifications, and updates accurately and in a timely manner - Keep organized records of bookings, client requests, and confirmation details - Communicate with clients and supplier partners by email, phone, and chat in a professional tone - Track hotel promotions, cancellation policies, and destination trends to inform recommendations - Coordinate with teammates to keep the booking experience smooth and satisfying for the client

Requirements - Prior experience in hotel booking, hospitality, or customer service is preferred - Strong written and verbal communication skills with a client-focused attitude - High attention to detail and the ability to juggle multiple bookings at once - Comfort using online booking platforms, internal systems, and digital communication tools - Self-discipline to work independently in a remote setting - Must be 18 or older with reliable internet access and a computer - Genuine interest in travel and helping others plan comfortable stays

Benefits and work setup - Fully remote role with flexible scheduling - Training and development opportunities within the travel and hospitality space - Supportive team environment with room to grow - Access to professional booking tools and supplier resources - Incentive opportunities and travel perks