Client Support & Travel Booking | Online

Role overview

This remote position supports clients through travel planning, booking coordination, and day-to-day customer service. It is well suited for someone who enjoys assisting others, communicates clearly, and works comfortably in an independent, flexible setting. The work blends administrative organization with client-facing service delivered by email, phone, and messaging.

Responsibilities

- Help clients organize the details of each booking, including travel dates, preferences, and selected services - Respond to customer questions through email, phone, and messaging in a professional and timely manner - Collect and maintain the information needed to confirm reservations and build itineraries - Follow up with clients to confirm arrangements and keep coordination on track - Keep accurate notes, client profiles, and supporting documentation up to date within internal systems - Stay informed on available destinations, supplier offerings, and experience options so recommendations stay relevant - Provide general administrative support for planning and booking workflows - Collaborate with the wider team to deliver a smooth, positive client experience

Requirements

- Strong customer service and communication skills - Organized, detail-oriented, and comfortable working with online tools and systems - Able to work remotely and self-manage a flexible schedule - Professional, dependable, and proactive when handling client needs - No previous experience required, as full training is provided

Benefits and work setup

- Comprehensive onboarding and training - Access to booking tools, platforms, and supporting resources - Flexible remote schedule suited to independent workers - One-on-one support and continued guidance during ramp-up - Positive, team-oriented work environment - Performance-based compensation listed at $45,000-$65,000 per year