Senior Pre-Sales Solutions Engineer - Europe

Role overview Lead technical pre-sales work for strategic customers across EMEA, helping them evaluate and adopt voice and speech AI solutions. The role combines customer discovery, hands-on prototyping, architecture guidance, and support through evaluation and, when needed, production launch and expansion.

Responsibilities - Run discovery with customers and translate business goals into measurable technical criteria and evaluation plans. - Design and deliver proofs of concept, including datasets, success metrics, timelines, prototypes, integrations, and demos. - Recommend architectures that balance accuracy, latency, scale, cost, deployment model, and data residency needs. - Support security and compliance reviews, troubleshoot evaluation issues, and coordinate with product, engineering, and support teams. - Create reusable examples, reference architectures, runbooks, and field guidance; partner with sales and customer teams on technical validation. - Stay engaged through handoffs and expansion when continuity is important.

Requirements - At least five years in pre-sales solutions engineering or a similar customer-facing technical role. - Professional software development experience in a language such as JavaScript/TypeScript, Python, or Rust, including building usable prototypes or tools. - Practical experience with cloud platforms, Docker, Kubernetes, networking fundamentals, and secure API design. - A record of leading enterprise proofs of concept and achieving technical validation. - Clear communication with both engineering teams and executive stakeholders. - Based in an eligible EMEA location, with strong overlap with customer working hours and excellent spoken and written English.

Nice to have - Background in speech recognition, text-to-speech, voice quality, or AI agents that coordinate language models. - Familiarity with telephony and real-time media, including SIP, WebRTC, streaming, or WebSocket integrations. - Experience with self-hosted or hybrid deployments, Helm, and production observability. - Knowledge of identity and access controls, data residency, and enterprise review topics; another European language is beneficial.

Benefits and work setup Remote role for candidates based in the United Kingdom, Ireland, Scotland, or Switzerland. Regional meetups and close collaboration across EMEA, the Americas, and APAC are part of the working model.