Manager, Enterprise Technical Leads

Role overview Lead a small team of customer-facing technical specialists while directly owning a portfolio of complex enterprise engagements. This player-coach role blends people development with hands-on architecture and delivery, helping customers integrate systems while improving the team’s ability to deliver repeatable, scalable solutions.

Responsibilities - Coach and develop technical leads through feedback, career guidance, mentoring, and clear performance expectations. - Own delivery for selected high-impact customer implementations, designing integrations and solutions across systems, products, and stakeholders. - Serve as an escalation point for complex technical and customer issues across your own accounts and the wider team portfolio. - Balance direct technical work with delegation, helping the team prioritize and make sound decisions in ambiguous situations. - Coordinate with product, engineering, commercial, science, privacy, and engagement teams to resolve blockers and align delivery priorities. - Identify recurring needs and improve frameworks, documentation, tooling, and processes to make implementation work more consistent and efficient.

Requirements - Five or more years in a customer-facing technical role, such as solutions engineering, technical account management, architecture, implementation, or technical program management. - Track record delivering complex enterprise implementations or integrations. - One or more years managing or mentoring technical, customer-facing teams, with evidence of developing people and improving team performance. - Ability to contribute hands-on while handling people leadership and competing customer priorities. - Strong judgment in escalations and high-stakes situations, including when to take direct ownership and when to delegate. - Experience working across functions and communicating technical decisions to varied stakeholders.

Benefits and work setup The source lists estimated total cash compensation of $125,000–$147,000 USD. Employment sponsorship is unavailable; some customer engagements may require post-offer health screenings or vaccination documentation.