Senior Customer Enablement Program Manager

Role overview

A senior program manager role within a global scaled user enablement practice, focused on designing and launching new learning experiences that expand how users are onboarded and upskilled worldwide. The position owns the strategy and execution of scaled learning programs from pilot through global rollout, applying an AI-first mindset that leverages data, automation, and intelligent tooling while keeping the human experience at the center. The successful candidate will partner closely with learning, operations, regional, and go-to-market functions.

Responsibilities

- Build and launch new learning programs end-to-end, partnering with learning and enablement, operations, regional business, and go-to-market teams including marketing, sales, and field engineering - Design and scale innovative learning programs within a free-tier platform experience to make it a world-class entry point for learner growth and user adoption globally - Define learning initiatives for emerging technical audiences such as app developers and database administrators, partnering with product, content development, and regional program managers to design, pilot, and scale programs globally - Track program performance and drive accountability through data-driven reporting and actionable insights - Apply an AI-first mindset to how learning is designed and delivered, using intelligent tooling and automation to scale impact

Requirements

- 6+ years of technical program management and stakeholder management experience in an enterprise technology company - Demonstrated ability to design and launch new programs or pilots from zero to one, navigating ambiguity with minimal direction - Background in big data, AI, data science, or equivalent enterprise technologies - Strong communication and presentation skills, with the ability to build compelling data-driven narratives that motivate stakeholders to act - Experience working with or alongside product and go-to-market teams such as professional services, customer success, marketing, or sales - Solid understanding of enablement programs and training or instructional design methodologies

Nice to have

- Experience creating scalable, simple processes and resources that get adopted by cross-functional teams - Comfort with change, adaptability, and a growth mindset that treats ambiguity as opportunity - Prior exposure to global program delivery across regions

Benefits and work setup

- Annual performance bonus and equity eligibility - Comprehensive benefits package, with specifics varying by region - Inclusive hiring practices and equal employment opportunity standards