Technical Support Engineer

Role overview

Provide technical and operational support for business applications and related processes in an investment asset management setting. The work combines user assistance, incident coordination, database investigation, and reporting and data checks to help keep business critical applications dependable.

Responsibilities

- Help business users diagnose and resolve issues with desktop and web applications. - Investigate requests with client organizations, communicate progress, and coordinate with internal teams. - Record, prioritize, and follow incidents through to resolution using Jira or a similar tool; escalate complex cases when needed. - Use databases and complex SQL queries to investigate data problems and support analysis. - Check data files, assist with processing, and investigate reporting discrepancies or validate report results. - Support business and system processes to maintain reliable application operations.

Requirements

- Bachelor’s degree in IT, computer science, or a related discipline. - At least two years in application support, technical support, or a similar role; experience in a business critical environment is preferred. - Experience supporting business users and communicating with client and internal stakeholders. - Practical use of Jira or similar issue management tools. - Strong database skills, including writing and troubleshooting complex SQL queries. - Experience supporting desktop and web applications, reports, data files, and data validation. - Analytical problem solving, clear communication, attention to detail, and ability to manage several tasks independently and collaboratively.

Nice to have

- Experience in banking, fintech, or financial services. - Familiarity with incident management and support practices, data intensive applications, or business reporting systems.