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Senior Business Analyst with Travel Mid-Office Expertise, Travel Platform
Job details
About this role
Role overview
Support the evolution and day-to-day operation of a complex corporate travel mid-office platform. The analyst connects business stakeholders and delivery teams, translating needs across booking, fulfilment, payments, and finance into clear requirements and workable processes.
Responsibilities
- Elicit business needs and turn them into functional requirements and specifications. - Facilitate backlog refinement, prioritization, and clarification of requirements. - Document business processes, workflows, dependencies, and operational needs. - Coordinate with stakeholders and with solution architecture, consulting, project management, and delivery teams. - Support feature delivery, enhancements, and operational incident resolution. - Run or contribute to workshops, design sessions, iterative planning, and process improvement.
Requirements
- Strong experience with travel mid-office solutions and corporate travel operations or technology. - Extensive experience with Sabre and Amadeus. - Understanding of travel distribution, fulfilment, and integration workflows. - Background analyzing and documenting business requirements, processes, and workflows. - Ability to collaborate with operations, finance, and product stakeholders and communicate clearly across teams. - Comfort working through detailed requirements in a complex solution environment.
Nice to have
- Experience with SAP Concur Compleat. - Previous work as a travel agent. - Familiarity with GDS workflows, booking tools, travel data exchange, or supporting cross-functional business analyst teams.