Commercial Solutions Engineer - US, Remote

Role overview Serve as a technical advisor to enterprise customers and prospects, shaping observability solutions that fit real-world environments. The position combines pre-sales and post-sales support, from architecture discussions and proofs of concept to customer guidance and technical content. It is fully remote anywhere in the United States, with business travel required.

Responsibilities - Design observability architectures using OpenTelemetry, Kubernetes, and cloud-native technologies. - Translate customer needs into scalable implementations and advise on telemetry modeling, instrumentation, and collector design. - Develop and execute proofs of concept that demonstrate technical capabilities and business value. - Deliver technical demos and presentations for engineering teams and executives. - Partner with account teams throughout sales engagements and help customers realize technical value. - Build reusable demo environments and reference architectures, and contribute to documentation, talks, or other technical content.

Requirements - Deep knowledge of Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing. - Hands-on experience with instrumentation, telemetry data ingestion, and performance optimization. - Strong understanding of DevOps, SRE, and platform engineering practices. - Demonstrated ability to build technical demonstrations, architectures, and proofs of concept. - Clear communication with both technical and business audiences, and collaborative work across teams. - Strong problem-solving skills for diagnosing technical challenges.

Nice to have - B2B SaaS pre-sales or sales engineering experience. - Contributions to OpenTelemetry or the broader observability ecosystem. - Familiarity with Salesforce or HubSpot, or experience in a high-growth startup.

Benefits and work setup - Fully remote within the US; business travel is part of the role. - Competitive salary, equity, a €60 monthly lifestyle allowance, and location-specific benefits. - Career development opportunities and direct access to company leadership.