Commercial Solutions Engineer - East Coast

Role overview Advise enterprise customers and prospects on observability architecture, helping them translate technical needs into working solutions. The role spans pre-sales and post-sales work: you will design and validate implementations, demonstrate their value, and collaborate with commercial and product teams. It is a remote position for candidates on the US East Coast, with business travel required and Boston or New York preferred.

Responsibilities - Design observability solutions using OpenTelemetry, Kubernetes, and cloud-native technologies. - Turn customer requirements into scalable implementations and guide telemetry modeling, instrumentation, and collector design. - Build and run proofs of concept that demonstrate technical capabilities and business value. - Present tailored technical demonstrations to engineering teams and executives. - Partner with account teams through the sales cycle and help customers realize value after purchase. - Maintain reusable demo environments, reference architectures, and proof-of-concept templates; contribute to technical materials such as talks or documentation.

Requirements - Deep knowledge of Kubernetes, OpenTelemetry, observability pipelines, and distributed tracing. - Hands-on experience with instrumentation, telemetry ingestion, and performance optimization. - Understanding of DevOps, SRE, and platform engineering practices. - Ability to develop technical demonstrations, architectures, and proofs of concept tied to business outcomes. - Clear technical communication and effective collaboration across sales, product, and engineering. - Strong diagnostic and problem-solving skills.

Nice to have - B2B SaaS pre-sales or sales engineering experience. - Contributions to OpenTelemetry or the broader observability community. - Familiarity with Salesforce or HubSpot, or experience in a high-growth startup.

Benefits and work setup - Remote-first work, with offices available in New York, Amsterdam, and Munich; business travel is required. - Competitive salary, equity, a €60 monthly lifestyle allowance, and location-specific benefits. - Career development opportunities and direct access to company leadership.