Delivery Manager

Role overview Lead delivery for a customer-facing team, connecting day-to-day execution with product goals and customer outcomes. The role spans planning, team effectiveness, stakeholder communication, and the work that follows a product launch; it also includes managing a business analyst and a customer engineer.

Responsibilities - Help the team apply delivery practices and improve its flow, addressing blockers and strengthening its ability to work iteratively. - Lead ongoing planning across product delivery, post-launch support, and realization of intended benefits. - Build clear, trusted communication between technical and non-technical colleagues, customers, and other stakeholders. - Support healthy team dynamics through feedback, collaboration, and alignment with product direction. - Work with Customer Success and product leadership across the delivery lifecycle to identify improvements. - Manage two team members and maintain engagement with key internal and external stakeholders.

Requirements - Demonstrated experience managing Agile projects and applying Agile methods in practice. - Strong problem-solving and critical-thinking skills, with a proactive approach to issues. - Experience coordinating multiple projects and delivering them on schedule. - Ability to collaborate effectively with stakeholders at different levels. - Understanding of technology and its applications, particularly in AI or data science products. - Adaptability and an ongoing interest in improving delivery practices.

Nice to have - Experience working remotely or with distributed teams. - An Agile qualification such as CSM, TKP, KMP, or KCP. - Familiarity with insurance or AI and data science products.

Benefits and work setup - London or remote within the UK. - Private medical cover, including dental and vision; holiday and vacation time; health and wellness days; and a birthday day off.