Sr. Sales Engineer – Agentic AI for CX

Role overview

Lead technical sales engagements for a platform that helps enterprises test and monitor AI agents used in customer experience. You’ll assess customers’ contact center and digital environments, design assurance approaches, and demonstrate how testing, monitoring, and observability can help identify agent quality, reliability, and compliance issues before they affect customers.

Responsibilities

- Own customer technical engagements from initial discovery through technical validation and win. - Explore customers’ experience technology, AI agents, quality and compliance risks, and success measures. - Design solutions that test, monitor, and observe AI agents across customer experience systems. - Deliver tailored demonstrations and workshops, and scope proofs of concept against agreed success criteria. - Explain the business impact of AI failures and the value of assurance to executive buyers. - Partner with sales, product, and implementation teams on proposals, objections, and delivery transitions. - Build reusable demonstration materials and help colleagues develop knowledge of agentic AI and prompt engineering.

Requirements

- At least five years of pre-sales or solutions engineering experience with senior business stakeholders. - Solid understanding of customer experience technology, including contact center platforms, interactive voice response, CRM, and digital channels. - Demonstrated knowledge of how AI agents and agentic workflows are built, deployed, and behave in customer experience settings. - Familiarity with the AI agent stack, including large language models, retrieval-augmented generation, tool calling, orchestration, and MCP. - Advanced prompt engineering skills, including analyzing system prompts and creating adversarial test scenarios. - Understanding of agent evaluation, hallucination detection, policy compliance, and feedback loops from production monitoring into testing. - Strong solution design and communication skills, connecting technical choices to business outcomes. - Degree in computer science, IT, or a related field, or equivalent experience.

Benefits and work setup

- Flexible work options, comprehensive benefits, recognition programs, and employee wellbeing support.