Senior Software Development Engineer

Role overview Support and improve the applications and platforms used in retail and pharmacy operations, helping maintain reliable day-to-day service. The role combines application troubleshooting and release support with foundational site reliability work, including monitoring, alert tuning, health checks, and incident response. It also contributes to documentation, user guidance, and ongoing service improvements.

Responsibilities - Investigate and resolve application incidents involving errors, data problems, or integration failures. - Coordinate with development, infrastructure, database, and vendor teams on mitigations and lasting fixes. - Maintain monitoring dashboards, alerts, and health checks; review logs and tune noisy alerts. - Support on-call incident response when required and contribute to service objectives and performance baselines. - Assist with patching, upgrades, releases, deployments, and post-release validation. - Write and update runbooks, troubleshooting guides, and knowledge articles; identify improvements from support trends and user feedback.

Requirements - 3–5 years in application support, technical support, or a related IT role. - Strong problem-solving, organization, attention to detail, and ability to manage multiple priorities. - Clear communication and ability to work with technical and nontechnical teams. - Self-directed approach to diagnosing issues and supporting reliable operations. - Bachelor’s degree preferred, or equivalent technical training or relevant experience.

Nice to have - Experience with ServiceNow or another IT service management platform; ITIL 4 Foundation certification. - Familiarity with monitoring tools such as Splunk, AppDynamics, Dynatrace, Azure Monitor, or CloudWatch. - Basic SRE knowledge, including incident management, observability, alerting, and service indicators or objectives. - Experience with SQL, log analysis, or scripting in PowerShell or Python.

Benefits and work setup - Full-time, 40 hours per week. - The source describes medical, dental, and vision coverage, paid time off, retirement savings, wellness programs, and potential incentive eligibility.