Medicare Sales Technology Product Owner

Role overview

Own the day-to-day product backlog for digital capabilities that support Medicare shopping, sales, enrollment, and agent workflows. The role connects customer, business, operational, and regulatory needs to delivery work, guiding features from discovery and definition through release and post-launch review.

Responsibilities

- Prioritize the backlog against product goals, customer and agent needs, compliance obligations, operational priorities, and technical dependencies. - Turn product goals into scoped epics, features, user stories, business rules, acceptance criteria, and measurable outcomes. - Lead refinement and readiness so work is valuable, testable, feasible, and prepared for sprint planning. - Work with design, engineering, architecture, data, quality, operations, business partners, and vendors to clarify user problems, workflows, options, and trade-offs. - Support sprint planning, reviews, testing, user acceptance, release readiness, deployment, and post-release validation; accept work when it meets agreed criteria. - Balance feature work with defects, technical debt, infrastructure, production support, and time-sensitive commitments; communicate decisions, risks, and changes clearly.

Requirements

- At least 5 years in product ownership, product management, business analysis, or digital product delivery, with lifecycle ownership. - At least 3 years working in Agile delivery, including backlog prioritization, feature breakdown, user stories, acceptance criteria, and release planning. - Strong judgment and problem-solving skills, including the ability to assess trade-offs and prioritize amid competing needs and delivery constraints. - Clear communication and collaboration skills to build alignment and make decisions across business and technology groups without direct authority. - Adaptability and accountability when priorities shift or requirements are ambiguous. - Bachelor’s degree in a related field or equivalent professional experience; ability to work core hours aligned with Eastern Time teams.

Nice to have

- Health insurance or other regulated-industry experience; Medicare knowledge is preferred. - Work with CRM, sales or agent tools, digital shopping and enrollment, contact centers, or customer engagement products. - Experience with enrollment-period readiness, release governance, regulated delivery, enterprise platforms, vendors, and end-to-end customer journeys. - Experience improving Agile practices, using Jira, or holding a relevant product or Agile certification.

Benefits and work setup

Full-time, 40 hours per week, with core business hours aligned to Eastern Time. The listing describes benefits eligibility including medical, dental, vision, paid time off, retirement savings, and wellness programs; eligibility and details are subject to plan terms.