Remote job
Lead Director Product Membership
Job details
About this role
Role overview
Lead product and engineering delivery for digital capabilities that support patient membership, engagement, retention, and service recovery. This domain leadership role connects executive priorities with day-to-day execution, overseeing a cross-functional team and systems that support patient attribution, roster management, retention programs, and value-based care operations.
Responsibilities - Direct software, data, analytics, and system initiatives for membership attribution, roster management, patient retention, and service recovery. - Oversee releases, data pipelines, and integrations across CRM, electronic health record, and analytics platforms, with attention to reliability and data quality. - Turn strategic priorities into technical specifications, backlogs, sprint plans, and predictable delivery commitments. - Work with operational leaders to digitize worklists, automate manual interventions, and replace ad hoc reporting processes. - Align technology outcomes with measures such as retention, panel stability, roster accuracy, service recovery speed, and attribution efficiency. - Mentor cross-functional teams and establish product metrics, feedback loops, and outcome-focused roadmaps.
Requirements - Bachelor’s degree required. - 10–15 or more years of progressive leadership experience spanning healthcare operations and clinical technology product management. - A record of partnering with primary care networks, retail clinics, or value-based care organizations to improve patient growth and engagement. - Ability to work across senior leaders, operational teams, product partners, and hands-on technical staff.
Nice to have - Graduate degree or clinical background, such as nursing or medicine. - Experience with healthcare membership or retention programs, CRM and EHR integrations, analytics, and agile delivery.
Benefits and work setup
Remote within the United States, with domestic travel generally about once per quarter and potentially more often. Full-time benefits include medical, dental, and vision coverage, paid time off, retirement savings options, and wellness programs, subject to eligibility. The role is eligible for incentive compensation and an equity award target. Compensation depends on experience, education, geography, and other factors.