Quality and Reliability Engineer

Role overview Own the process that turns equipment issues found in the field into verified improvements in product quality, manufacturing, and service. You will investigate failures, coordinate corrective action across customers, field teams, suppliers, and factories, and help prevent recurring problems in custom commercial and industrial HVAC equipment.

Responsibilities - Lead quality investigations from initial report through containment, root-cause analysis, corrective action, and confirmation that the fix worked. - Gather field evidence and convert incomplete reports into clear technical problem statements and useful lessons for design, manufacturing, suppliers, installation, and training. - Write controlled service bulletins with repair steps, safety guidance, acceptance criteria, and closeout evidence. - Track owners, milestones, risks, and overdue actions; remove blockers and escalate significant or aging issues. - Maintain quality dashboards and reports, identify recurring issues, and communicate concise updates to stakeholders. - Visit customer sites and manufacturing facilities to inspect equipment, troubleshoot, collect evidence, and validate repairs.

Requirements - A degree in mechanical, electrical, industrial, manufacturing, or quality engineering, or equivalent technical education and experience. - At least three years in manufacturing quality, field service, commissioning, reliability, technical investigations, or related project support. - Strong mechanical and/or electrical troubleshooting ability. - Working knowledge of structured problem-solving methods such as root-cause analysis, corrective and preventive action, 8D, 5 Whys, fishbone analysis, or FMEA. - Clear communication with technical and nontechnical audiences, and ability to carry corrective actions through verified closure. - Ability to travel domestically and internationally about 10–20%; a passport is preferred, or must be obtainable within 90 days of hire.

Nice to have - Five or more years in a relevant quality, reliability, field-service, commissioning, or investigation role. - Experience with commercial or industrial HVAC, custom air-handling equipment, controls, construction documents, startup, commissioning, or active job sites. - Work with factories, suppliers, factory quality teams, or field-service organizations; experience writing repair procedures, service bulletins, corrective-action records, or quality dashboards.

Benefits and work setup - Fully remote within the United States, with an expected 10–20% travel. Travel may be heavier initially and can include factory visits in Mexico, generally up to four times per year. - Base salary of $95,000–$125,000, depending on experience, and eligibility for a discretionary bonus and employee benefits.