Solutions Engineer, Sydney

Role overview A customer-facing pre-sales engineering position is open in Sydney for a Solutions Engineer supporting a telemetry and observability product used by IT and Security teams at major enterprises. The role centers on helping prospects and customers understand how the platform fits real-world data environments, with a blend of technical demonstration, discovery, and enablement work alongside the sales motion.

Responsibilities - Partner with the sales team to communicate platform value during the pre-sales cycle, including initial discovery and qualification conversations. - Deliver product demonstrations and respond to technical questions from prospects and customers. - Support proof-of-concept engagements, guiding customers through evaluation and helping ensure successful outcomes. - Capture interesting real-world use cases and contribute write-ups such as blog posts and product documentation. - Provide feedback to product and engineering based on customer interactions and hands-on product exploration. - Accommodate occasional work outside standard hours and travel up to around 30% across Australia and the wider APAC region.

Requirements - Hands-on experience with logs, metrics, IT operations, and security data sources and workflows. - Professional background in sales engineering, professional services, or technical support. - Strong written and spoken English communication skills. - Demonstrated ability to work effectively in a remote-first environment. - Based in Sydney and able to travel within Australia and APAC as needed.

Nice to have - Genuine curiosity about the product, including willingness to experiment and share constructive product feedback. - Comfort translating technical concepts for mixed audiences of practitioners and decision-makers.