Solutions Engineer, New York (Enterprise)

Role overview

A remote-first Solutions Engineering position supporting enterprise sales for a telemetry and observability platform. The role partners with IT and Security buyers during pre-sales, demonstrations, and proof-of-concept work to show how the platform handles logs, metrics, and security telemetry data at scale. Up to 30% travel is expected, and occasional off-hours collaboration may be required across distributed time zones.

Responsibilities

- Deliver product demonstrations and answer technical questions during initial sales calls with enterprise prospects - Support proof-of-concept sessions, helping prospective customers evaluate the platform inside real-world environments - Translate complex telemetry and data challenges into clear value narratives and concrete use cases - Document interesting use cases in blog posts and product documentation to expand the public knowledge base - Partner closely with sales and product teams, with up to 30% travel and occasional work outside standard hours

Requirements

- Hands-on experience with logs, metrics, IT operations, and security telemetry - Prior background in Sales Engineering, Professional Services, or Technical Support - Comfort working remotely and collaborating across distributed, globally distributed teams - Willingness to use the product hands-on and share candid feedback on the experience - Ability to work from the New York metro area

Nice to have

- Experience supporting very large enterprise buyers such as Fortune 100 organizations - Strong storytelling and presentation skills for both technical practitioners and executive stakeholders

Benefits and work setup

- Base salary range of $205,600–$270,000 USD, with geographic variation and eligibility for incentive compensation or a corporate bonus program - Remote-first work model with occasional off-hours collaboration across time zones - Benefits package includes medical, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity