Solutions Engineer, Florida (Enterprise)

Role overview A remote-first Solutions Engineer position focused on the enterprise segment, supporting prospective customers through the technical sales cycle for a telemetry platform built for the AI era. The role blends pre-sales demonstrations, proof-of-concept work, and enablement content creation, with a home base in Florida and openness to North Carolina candidates willing to travel. Up to 30% travel is expected, along with occasional work outside standard hours to collaborate across time zones.

Responsibilities - Partner with account teams to articulate platform value during initial sales conversations and discovery calls. - Deliver product demonstrations and respond to technical questions from prospective customers. - Guide customers through proof-of-concept engagements, validating fit for real-world telemetry use cases. - Capture compelling customer use cases by authoring blog posts and contributing to product documentation. - Travel up to roughly 30% to support customer-facing activities and field engagements. - Collaborate asynchronously across time zones as part of a remote-first delivery model.

Requirements - Hands-on experience with logs, metrics, IT operations, and security data. - Prior background in sales engineering, professional services, or technical support. - Comfort exploring the product independently and providing structured feedback to product teams. - Residence in Florida (or North Carolina with willingness to travel). - Demonstrated success working remotely and self-managing priorities.

Nice to have - Ability to translate complex technical concepts into clear narratives for mixed technical and business audiences.

Benefits and work setup - Base salary range of $205,600 to $250,000 USD, with geographic and experience-based variation. - Eligibility for incentive compensation tied to sales-adjacent performance, plus participation in a corporate bonus program. - Benefits package including medical, dental, and vision coverage, short-term disability and life insurance, paid holidays and time off, a fertility treatment benefit, 401(k), and equity. - Remote-first work environment with flexibility around time-zone collaboration.