Solutions Engineer, Chicago (Enterprise)

Role overview

A Solutions Engineer role supporting enterprise sales for a telemetry infrastructure platform that helps IT and Security teams manage and analyze machine data. The work blends pre-sales discovery, technical demos, proof-of-concept support, and customer enablement for large enterprises. The position is remote-first, located in Chicago, and involves up to 30% travel.

Responsibilities

- Help prospective customers understand the value of the platform during the sales process - Demo the product and answer technical questions during initial sales calls - Support customers through proof-of-concept engagements and help them reach successful outcomes - Document interesting use cases in blog posts and product documentation for broader audiences - Travel up to 30% to customer sites

Requirements

- Hands-on experience with logs, metrics, IT operations, and security data - Background in sales engineering, professional services, or technical support - Must reside in the Chicago area - Demonstrated success working remotely across time zones - Willingness to occasionally work outside standard hours and to travel up to 30%

Benefits and work setup

- Base salary range of $184,100 to $240,000 USD, depending on geography and experience - Eligibility for sales incentive compensation (commission) - Health, dental, vision, short-term disability, and life insurance - Paid holidays and paid time off - Fertility treatment benefit, 401(k), and equity - Remote-first company