Director of Enterprise AI Success.

Role overview Lead a team of enterprise AI success managers who help customers turn AI capabilities into measurable business results. You will shape the team’s coaching, customer strategy, and operating practices while working across a complex portfolio to support adoption, retention, and growth.

Responsibilities - Hire, coach, and develop a team, providing training, tools, and clear career paths. - Guide the team in building success plans with customer executives, operations leaders, and technical stakeholders. - Help customers move from AI experimentation to sustained use, workflow changes, and measurable performance improvements. - Build team fluency in product configuration, prompts, workflows, rules, and new capabilities. - Own customer health, renewals, risk mitigation, and expansion strategy; partner with sales on account growth. - Track adoption, time to value, renewal, and retention metrics, and use the findings to improve performance and inform product teams.

Requirements - Experience leading and developing customer success teams, including across complex enterprise accounts. - Ability to translate AI or SaaS product capabilities into business outcomes and support customers through operational change. - Comfort in a technical environment, with the ability to guide hands-on product use and build team product expertise. - Strong strategic thinking, executive communication, and relationship-building skills. - Data-driven approach to identifying customer risks, coaching teams, and improving outcomes. - Ability to work through ambiguity in a fast-changing environment and travel about 25%, including across time zones.

Benefits and work setup Medical, dental, and vision coverage; flexible paid time off; paid parental leave; retirement savings plan; remote-work setup budget; and monthly wellness and communications stipends. Onsite employees also receive meals and commuter benefits.