Manager, Alumni Analytics & Operations

Role overview

Lead the operations and analytics that support program alumni after graduation, connecting communications, career coaching, community engagement, and outcomes reporting. The role combines hands-on program coordination with building reliable automations and turning data into practical decisions.

Responsibilities - Plan and run alumni outreach across channels, including welcome messages, event announcements, coaching milestones, and requests for updated employment or profile information. - Manage alumni community spaces and membership, and work with coaches to encourage peer engagement and share career stories. - Build and maintain workflows for coach assignments, alumni onboarding, community transitions, and other recurring tasks; document them so teammates can operate and support them. - Maintain warehouse datasets and reporting, connect data to analysis and dashboard tools, and investigate record quality issues such as duplicates or mismatched profiles. - Coordinate a contracted coach roster, professional development sessions, project trackers, and candidate shortlists for employer partners. - Use AI tools in operational workflows, with checks and human review where needed.

Requirements - At least two years of experience in program operations, alumni relations, career services, community operations, or operations analytics; education or workforce programs are relevant settings. - Strong SQL skills and practical experience with a cloud data warehouse. - Ability to script in Google Apps Script/JavaScript or Python and work with REST APIs. - Clear, effective writing and sound judgment about audience, tone, timing, and outreach frequency. - Able to manage concurrent work across internal teams, coaches, and external partners. - Comfortable spotting repetitive work, building systems to address it, and documenting how they work. - Experience applying AI tools to operational tasks and deciding when human review is necessary.

Nice to have

Experience with BigQuery, Slack administration or API, Tableau or Hex, Typeform, Airtable, Notion, or an ATS/CRM; familiarity with employer-funded training programs; or experience coordinating contractors.

Benefits and work setup

Remote role for candidates based in MENA, with working hours compatible with Eastern Time. Support includes country-dependent insurance or subsidies, unlimited time off, paid holidays, a company-wide week off in late December, and access to data skills training.