Digital Operations Analyst

Role overview

This role helps business teams get reliable, useful results from AI-enabled workflows. You’ll analyze performance and user feedback, check outputs against business needs, and improve processes in partnership with operations and technology colleagues. The position is fully remote and combines operational analysis with user support and workflow improvement.

Responsibilities

- Track AI use, output quality, and workflow performance using available data and feedback from users. - Identify trends, operational risks, and opportunities to improve AI-supported processes. - Investigate workflow problems, document causes, and coordinate escalation and resolution. - Maintain the business knowledge, rules, prompts, and documentation that guide workflows. - Validate outputs for accuracy, consistency, and alignment with business requirements. - Help users through practical guidance, training, troubleshooting, and adoption support; gather their feedback and enhancement requests. - Recommend and test changes to prompts, automation, business rules, and knowledge resources, while monitoring controls and escalating data or process risks.

Requirements

- A bachelor’s degree in business, operations, analytics, technology, process improvement, or a related field, or equivalent experience. - At least two years of experience in operations, analytics, process support, technology enablement, continuous improvement, or a related function. - Ability to analyze information, spot trends or issues, and identify improvement opportunities. - Strong written and verbal communication, organization, follow-through, and problem-solving skills. - Ability to manage multiple priorities and collaborate across business and technology teams.

Nice to have

- Experience with AI, automation, digital tools, operational analytics, or workflow improvement. - Experience documenting processes, business requirements, rules, or procedures. - Experience supporting users through training, troubleshooting, or adoption of new tools.

Benefits and work setup

The role is fully remote. The listed base pay range is $28.94–$61.01 per hour, with individual pay varying by work location, skills, experience, and education or training. Benefits described include medical, dental, and vision coverage; paid leave; parental leave; retirement savings with a company match; and career development opportunities.