Technical Project Manager (AMER)

Role overview Own customer implementations from kickoff through activation, coordinating technical teams, customers, and partners around a shared delivery plan. The role covers both new customer onboarding and rollout of additional products, with a focus on predictable launches and processes that can scale.

Responsibilities - Manage several implementation projects at once, setting milestones and tracking timelines, dependencies, risks, and progress. - Coordinate internal specialists, customer teams, and external partners, keeping contributors aligned and accountable without direct authority. - Lead customer communications through activation, including kickoff, expectation setting, scope changes, and progress updates. - Identify blockers early, escalate delivery risks, and maintain momentum toward go-live. - Ensure clear transitions from sales into implementation and from implementation to customer success and support. - Maintain accurate project records and help develop repeatable templates, reporting, and automation-assisted processes.

Requirements - At least three years of technical project management or onboarding project management experience, ideally in SaaS. - Experience owning delivery outcomes end to end and coordinating cross-functional contributors through influence. - Strong organization and communication skills, including the ability to manage parallel projects and competing priorities. - Confidence leading customer kickoffs, managing expectations, and keeping stakeholders aligned through launch. - Ability to work through ambiguity while maintaining clear plans and status.

Nice to have - Technical fluency to guide integration specialists and translate between technical and business stakeholders. - Familiarity with ecommerce, product discovery, language models, catalog feeds, APIs, or integrations. - Experience coordinating work across internal teams, customer resources, and third-party partners.

Benefits and work setup - Fully remote work, a home office stipend, and a company-provided laptop. - Unlimited vacation, with a recommendation to take at least three weeks annually. - Stock options, an annual training and development budget, and parental leave for eligible employees. - Company-sponsored U.S. health coverage, fully paid for employees.