Senior Partner Success Manager

Role overview Lead partner success work by helping technology service providers get lasting business value from a software platform. The role combines senior relationship ownership with operational planning, cross-functional coordination, and improvements to how the partner success team works.

Responsibilities - Help partners adopt the platform, use their licensed capabilities, and prepare for successful renewals and further growth. - Understand each partner’s business and recommend solutions that connect platform capabilities to its goals and workflows. - Own communication with key partners and stakeholders, and resolve complex escalations proactively. - Define success measures and coordinate with internal teams to improve adoption, retention, satisfaction, and partner value. - Build reusable playbooks and improve processes for partner interactions, requests, and escalations. - Support team operations and represent the organization at partner sites and industry events.

Requirements - At least eight years of relevant experience and a bachelor’s degree or equivalent business experience. - Strong knowledge of IT service providers, their business processes, and the challenges they face. - Technical fluency and the ability to explain technical and business concepts clearly. - Experience managing substantial work independently, adapting to new technology, and resolving escalated issues while preserving relationships. - Ability to coordinate across functions and improve team processes.

Nice to have - A master’s degree in business administration. - Five or more years in the software-as-a-service industry.

Benefits and work setup - Remote, hybrid, or onsite arrangements depend on location. - Travel of approximately 25–35% may be required.