Customer Value Manager - Europe

Role overview

Help large, complex engineering organizations adopt a technical product development platform and achieve measurable improvements in how they design, review, and release products. You will own each customer’s value plan, connecting their business goals and engineering workflows to adoption, measurable outcomes, and opportunities to expand value. The role suits someone with engineering or technical project experience who can earn trust from working engineers through executive sponsors.

Responsibilities

- Join customer engagements early to assess readiness, establish baseline value measures, and present a tailored onboarding plan. - Learn each customer’s goals, organization, stakeholders, tools, and engineering workflows; build and manage a plan tied to adoption and business outcomes. - Consult on design, collaboration, review, and release workflows, and configure the product to support lasting adoption. - Train and enable engineering teams, monitor usage and impact, and identify additional opportunities to improve outcomes. - Coordinate Sales and technical specialists around the customer plan, mobilizing internal teams to deliver results. - Manage renewals, including forecasting, commercial discussions, and contract completion, and partner on expansion strategies.

Requirements

- Engineering degree or equivalent hands-on experience in a product development environment, with knowledge of the lifecycle from design through verification and validation. - Experience managing complex enterprise relationships in a technical customer-facing role, such as customer success, consulting, solutions, or field engineering. - Experience driving adoption and organizational change by shaping workflows, training users, and mobilizing stakeholders. - Strong critical thinking and analytical skills, including the ability to assess ambiguous situations, challenge assumptions, interpret data, and make sound recommendations. - Business judgment to connect customer goals to product value and use usage data to quantify impact. - Strong executive communication and cross-functional collaboration skills, with the ability to influence engineering leaders through VP-level sponsors.

Nice to have

- Hands-on experience with product lifecycle management or computer-aided design tools. - Formal change management training or certification, familiarity with land-and-expand SaaS, or experience in vertical SaaS. - Experience with customer journey planning and success programs in a high-value SaaS environment.

Benefits and work setup

- Customer site visits are expected at least 25% of the time, with proactive planning around travel constraints. - Team gatherings take place twice a year at the organization’s headquarters.