Lead Technical Program Manager

Role overview Coordinate the technical delivery of multiple customer software implementations, serving as the scrum master and internal point of alignment across product, design, data, engineering, and technical services. The role manages schedules, scope, dependencies, and risks for two to three concurrent projects, with the aim of making implementations clearer, faster, and more reliable.

Responsibilities - Own each implementation’s Jira schedule, scope, technical build details, milestones, and delivery timeline. - Coordinate day-to-day work across engineering, solution architecture, field engineering, quality assurance, and analyst teams using agile practices. - Facilitate daily standups and track risks, assumptions, issues, dependencies, blockers, and timeline changes. - Drive issues toward resolution and give implementation managers clear visibility into status and matters requiring customer support. - Create repeatable development and operational processes, documenting them for teams to use consistently. - Partner with product and engineering leaders on improvements such as delivery metrics, bug management, dashboards, release notes, and Jira workflows.

Requirements - Four or more years in software product, program, or project management, including implementations or launches involving product, engineering, and customer-facing teams. - Strong Jira and agile delivery skills, including the ability to configure tools and recommend improvements that make status and blockers visible. - Experience in healthcare, health technology, or complex B2B software implementations. - Ability to understand engineering scope, designs, and estimates well enough to sequence work and manage timelines. - Clear communication for technical and nontechnical audiences, strong organization, and ability to manage concurrent workstreams.

Nice to have Experience with health plans or utilization management; Jira administration, Jellyfish, or Monday.com; or AI-assisted automation for repeatable technical setup tasks.

Benefits and work setup Remote-first, with approximately 5% travel and occasional travel to Boston for onboarding or team events. The listed annual salary range is $116,000–$125,000. Benefits include medical, dental, vision, life and disability coverage, retirement matching, flexible spending and health savings accounts, paid time off, company holidays, parental leave, and pet insurance.