Professional Services Team Lead

Role overview Lead a professional services engineering team delivering client software implementations, package transitions, platform configurations, and website launches. You will provide day-to-day technical guidance while coordinating with clients and internal teams to translate business needs into reliable delivery plans. This is a two-month contractor project with a focus on implementation quality, operational consistency, and clear client communication.

Responsibilities - Coach and guide engineers, supporting technical growth, accountability, and independent delivery. - Review existing client packages, map them to updated offerings, and oversee accurate transitions that preserve service continuity. - Coordinate client deployments, account setup, platform configuration, and website launches against business requirements. - Set quality expectations, oversee validation, troubleshoot complex issues, and handle critical technical escalations. - Improve operational workflows using CRM, data-mapping, and industry-specific tools. - Translate client requirements into implementation plans and configuration roadmaps in collaboration with technical stakeholders. - Maintain technical specifications, deployment procedures, migration guides, integration documentation, and onboarding materials.

Requirements - At least three years in professional services, client-facing implementation, application support, or systems configuration, plus one year leading, mentoring, or supervising a team. - Practical experience with Salesforce, spreadsheets and data handling, data mapping, and operational tools. - Understanding of HTML, CSS, JavaScript, SQL or MySQL, web protocols, server infrastructure, and deployment configuration. - Ability to manage complex implementations, prioritize competing work, identify risks, and own delivery decisions. - Familiarity with Agile or Scrum, ticket workflows, and collaborative engineering practices. - Advanced English communication skills for technical discussions and coordination with North American clients across U.S. time zones. - Ability to coach others through feedback, knowledge sharing, and structured problem-solving.

Nice to have - Experience with automotive dealership software, quality assurance, or automation development.

Benefits and work setup - Two-month contractor engagement, fully remote, with U.S. client work. - Compensation is paid in U.S. dollars; the listing mentions paid time off and health insurance assistance. - The project offers exposure to client technology teams and implementation work.