Senior Technical Support Engineer — Multi-Product Platforms

Role overview Investigate and resolve complex technical problems reported by customers across multiple products. The role connects frontline support with engineering by turning reports and product data into reproducible defects and useful findings.

Responsibilities - Diagnose complex customer-facing technical issues across product platforms. - Reproduce reported defects to help establish their cause and impact. - Analyze telemetry as part of technical investigations. - Coordinate with engineering teams and relay findings from frontline support.