Identity, Account Recovery & Trust Support Specialist

Role overview Support people with identity checks, account recovery and account security. The work involves handling sensitive requests carefully and following defined safeguards to protect accounts.

Responsibilities - Review identity and account-recovery requests using required verification steps. - Help resolve account-access and security issues. - Apply least-privilege practices when handling account information or access. - Recognize and respond to social-engineering attempts according to established procedures.

Requirements - Follow verification procedures consistently when handling sensitive cases. - Use caution and sound judgment when working with account access and identity information. - Understand the importance of limiting access to only what is needed. - Apply anti-social-engineering safeguards throughout customer interactions.