CloudTen Mobile Support Specialist — Telecoms & Connectivity

Role overview Help customers resolve service activation, account, connectivity, and other telecom service issues. The role also involves coordinating with network and operations teams so that customer reports can be investigated and followed through.

Responsibilities - Guide customers through service activation questions and problems. - Investigate account-related concerns and clarify what information is needed to proceed. - Troubleshoot reported connectivity and telecom service issues by gathering relevant symptoms and context. - Coordinate with network or operations teams when an issue requires investigation beyond customer support. - Keep customers informed about the issue and the next steps that have been identified. - Record the problem and actions taken so that follow-up teams have a usable account of the case.

Requirements - Explain service and troubleshooting steps in clear, customer-friendly language. - Ask focused questions to understand activation, account, and connectivity problems. - Organize issue details and communicate them accurately to network and operations colleagues. - Manage customer concerns with patience while setting expectations based on the information available. - Follow an issue through handoff and provide clear updates on its status or next steps.