CloudTen LMS Support Specialist — Learning Platforms

Role overview Support learners, instructors, and administrators using a learning platform. The work spans access and course questions as well as assessments, learning content, notifications, and the institutional processes that connect them.

Responsibilities - Help users resolve access problems and understand the steps needed to use their accounts. - Assist with questions about courses, learning content, and related platform workflows. - Investigate issues affecting assessments and gather enough context to understand their impact. - Troubleshoot notification problems and clarify which activity or workflow the user expected to receive an update about. - Support administrators and instructors with questions about institutional workflows, alongside learner requests. - Document unresolved issues and route them for follow-up with a clear summary of the affected workflow.

Requirements - Communicate clearly with learners, instructors, and administrators whose needs may differ. - Ask targeted questions to identify whether a problem concerns access, a course, an assessment, content, or a notification. - Explain support steps in a practical and understandable way. - Keep accurate notes about the reported issue, its context, and actions already taken. - Recognize when an issue needs further investigation and provide a useful handoff.