AI Code Stripper Support Specialist — Developer Platform

Role overview Support developers and other technical users working with a code-related product that uses AI. The work combines user assistance, reproducing reported issues, protecting sensitive code-related data, and preparing clear escalations for engineering.

Responsibilities - Respond to technical questions and product issues raised by developers and other users. - Gather the context needed to understand a reported issue, such as the steps that led to it and the observed result. - Reproduce problems where possible and record the findings in a form useful to engineering. - Handle code-related material carefully, limiting exposure and sharing it only as needed to investigate an issue. - Escalate unresolved or complex problems with a concise account of the behavior, reproduction attempts, and remaining questions.

Requirements - Communicate comfortably with technical users and describe issues in clear, precise language. - Approach troubleshooting methodically, separating reported symptoms from confirmed findings. - Be able to document steps and observations so others can follow an investigation. - Use discretion when handling code-related data and avoid requesting or sharing more than an issue requires. - Recognize when an issue needs engineering input and provide a structured handoff.