Website Onboarding Specialist

Role overview

This remote role supports hospitality businesses by designing and launching professional websites through an in-house website builder. The position combines creative design work with project management and customer-facing onboarding across multiple accounts. Working hours are 10:00 to 19:00 UTC.

Responsibilities

- Conceptualize and build high-quality hospitality websites using the in-house website builder and graphic design tools aligned to each customer's brand - Manage onboarding projects, timelines, and task systems for multiple customer accounts simultaneously - Communicate directly with customers through video calls, email, and voice calls throughout the onboarding journey - Investigate website errors and support issues, suggesting service improvements along the way - Coordinate with internal teams on escalations and onboarding updates - Scope website services and answer questions from prospective customers - Stay up to date on website trends and engagement techniques that drive reservations

Requirements

- 1+ years of website design and development experience - 1+ years of HTML and CSS experience - Experience with Adobe Photoshop and Canva - Experience with a CMS such as WordPress, Drupal, or Duda - Background in customer service or professional services onboarding - Excellent written and verbal communication skills - Strong problem-solving abilities and emotional management - Reliable high-speed internet connection - Fluency in both English and Spanish

Nice to have

- Creative eye for design with high attention to detail - Comfort managing multiple deadline-driven projects at once - Emotional intelligence and empathy when working with diverse customers - Openness to process changes and continuous improvement - Proactive, self-starter mindset with a collaborative team style

Benefits and work setup

- Fully remote-first organization - PTO aligned with local labor requirements - Fully paid parental leave - Home office stipend based on country of residency - Access to internal learning programs, manager training, and upskilling opportunities