Website Onboarding Specialist

Role overview This role sits within the professional services team of a hospitality technology company, designing and launching websites for hotel clients around the world. The work blends consultative customer interaction with hands-on website building, project management, and visual design.

Responsibilities - Create high-quality, professional hospitality websites through an in-house website builder, using a consultative approach with each client. - Manage multiple website onboarding projects end-to-end, tracking timelines, records, and task management systems. - Communicate directly with customers via video calls, email, and voice calls across diverse profiles and regions. - Investigate website issues, recommend improvements, and coordinate with internal teams on escalations and updates. - Produce branded visual elements using graphic design tools and source or develop content to build sites efficiently. - Contribute to service improvement initiatives and stay current on website design and development trends.

Requirements - 1+ years of website design and development experience. - 1+ years of HTML and CSS experience. - Familiarity with Adobe Photoshop and Canva. - Experience with a CMS such as WordPress, Drupal, or Duda. - Background in customer service or professional services onboarding. - Fluent in both English and Spanish, with strong communication and problem-solving skills.

Benefits and work setup - Fully remote position with a 10:00–19:00 UTC working shift. - PTO aligned with local labor requirements and monthly Wellness Fridays for an extra-long weekend. - Fully paid parental leave and a home office stipend based on country of residency. - Access to internal learning programs covering manager training, upskilling, and knowledge transfer.