Onboarding Project Manager - Europe

Role overview Manage onboarding projects for mid-market hospitality customers across Europe, guiding implementations from the sales handoff through go-live, adoption, and transition to ongoing account management. The role requires close customer partnership and coordination across internal teams to keep delivery on track and help customers realize value quickly.

Responsibilities - Own onboarding from handoff to launch and transition, setting project scope, milestones, timelines, and deliverables. - Serve as the customer’s primary contact and lead preparation, kickoff, check-in, and go-live meetings. - Document action items and decisions, maintaining clear alignment among customer and internal stakeholders. - Identify and manage project risks, dependencies, and escalations to maintain momentum and customer satisfaction. - Coordinate sales, onboarding, product, support, professional services, and account management teams. - Track onboarding measures such as adoption, training completion, and product utilization.

Requirements - Business-professional fluency in written and spoken English and French. - At least four years of hotel operations or hotel management experience. - At least one year of project management experience in SaaS or another customer-facing environment. - Strong organization and attention to detail while managing several projects at once. - Experience coordinating cross-functional contributors and delivering projects in a fast-paced setting. - Strong communication, customer relationship, and presentation skills; able to solve problems and adapt to changing needs.

Benefits and work setup - Remote-first work arrangement. - Paid time off in line with local labor requirements and fully paid parental leave. - Home office stipend based on country of residence. - Professional development courses, manager training, and other learning opportunities.