Forward Deployed Analyst

Role overview A high-impact customer-facing analyst role embedded with enterprise accounts at a healthcare staffing marketplace. The position owns ambiguous operational and product problems end-to-end, bridging customer stakeholders, internal Product, Engineering, and Operations teams to deliver working solutions.

Responsibilities - Own complex customer and operational problems from diagnosis through resolution, combining conversations, operational context, data, and system behavior to identify root causes. - Serve as the primary relationship owner with enterprise clients, building trust across frontline operators through VP/Director-level leadership. - Lead complex implementations involving time clock compliance, payroll, and integrations with systems such as ADP and UKG. - Coordinate Product, Engineering, Operations, and customer teams to unblock workstreams, set clear priorities and owners, and keep critical initiatives on track. - Manage expectations proactively when timelines, priorities, or solutions shift, and escalate recurring patterns into product and process improvements. - Build new processes or operating approaches when existing ones fall short, and travel to customer sites occasionally when in-person presence will accelerate an outcome.

Requirements - 2–6 years in consulting, operations, strategy and operations, implementation, customer strategy, program management, or an equivalent problem-solving role. - Track record working directly with customers or clients in complex, high-stakes situations. - Strong structured problem-solving skills: ability to break ambiguous problems into clear workstreams, priorities, owners, and timelines. - Strong analytical skills with the comfort to use data to investigate issues and drive decisions. - Excellent communication skills with both senior executives and frontline operators, plus proven stakeholder management and influence without direct authority. - Highly organized self-starter with strong ownership, resourcefulness, persistence through messy problems, and willingness to get into operational, system, and data details.

Benefits and work setup - Onsite role based in a San Francisco office approximately two days per week; relocation to the Bay Area is supported for interested candidates.