Project Manager – Post-Sales Healthcare Software Delivery

Role overview Lead a portfolio of post-sale software delivery projects for healthcare customers across the UK, coordinating upgrades, integrations, migrations, configuration work, and other service engagements. Projects vary from short consultancy assignments to complex deliveries lasting up to 18 months, so the role calls for organized oversight across several workstreams at once.

Responsibilities - Manage multiple customer-facing projects, maintaining plans, schedules, budgets, resource needs, dependencies, and delivery scope. - Coordinate software upgrades, enhancements, integrations, migrations, and related service work from planning through closure. - Serve as the main customer contact and manage governance, stakeholder updates, and project reporting. - Work across professional services, product, technical, support, and customer success teams to coordinate delivery. - Track and address project risks and issues, supporting implementation, testing, and deployment. - Use AI tools thoughtfully to improve project processes, efficiency, and customer outcomes.

Requirements - At least three years of project management experience delivering customer-facing software projects. - Experience in a software vendor, healthcare technology, SaaS, or technology services environment. - A record of managing several concurrent projects in a high-volume delivery setting. - Strong planning, communication, stakeholder management, and risk control skills. - Working understanding of AI concepts and experience using AI tools professionally to improve processes or outcomes.

Nice to have - Experience delivering software projects into the NHS, particularly in pathology, diagnostics, laboratory, healthcare IT, or related settings. - Familiarity with Microsoft Copilot or similar AI tools.

Benefits and work setup This is a remote-based role with occasional customer travel and a standard 40-hour working week. Planned out-of-hours deployment work may arise. New starters are expected to travel to an office on their first day for onboarding. Projects range from several consultancy days to programmes valued up to £350,000 and lasting several weeks to 18 months.