Solutions Architect

Role overview

Own customer technical implementations from kickoff through go-live, helping organizations adopt API and partner integrations through repeatable delivery practices. You’ll also support existing customers with troubleshooting and optimization, working with customer success, support, product, and engineering teams to resolve issues and improve implementation processes.

Responsibilities - Manage a high volume of Guided API implementations end to end, from initial technical kickoff to launch. - Deliver Workday and other partner integrations using established implementation patterns. - Advise customers and customer success teams on technical questions, troubleshooting, and integration improvements. - Query data and inspect payloads to validate configurations, diagnose problems, and confirm integrations behave as expected. - Document and escalate complex, unusual, or high-risk architecture issues to senior specialists and engineering. - Improve implementation runbooks, developer documentation, and standard procedures.

Requirements - 4 or more years in technical consulting, solutions engineering, implementation, or another customer-facing technical delivery role. - Strong understanding of REST APIs, webhooks, JSON, and hosted versus embedded or self-hosted integration architectures. - Hands-on experience delivering or supporting HRIS, HCM, or ATS integrations, such as Workday. - Ability to write and run basic-to-moderate data queries to troubleshoot and validate technical workflows. - Strong organization and multitasking skills, with experience managing concurrent implementations while meeting quality and timing commitments. - Ownership, urgency, and resilience when handling ambiguous delivery challenges.

Benefits and work setup - Medical, dental, and vision coverage, flexible paid time off, a learning and development allowance, wellness stipend, and fertility, adoption, and parental planning reimbursement. - Cash and equity compensation, with opportunities for advancement. - Office-based work is expected at least 3 days a week in Denver, San Francisco, Nashville, or Santiago; relocation support may be available.