Technical Writer

Role overview

This role owns the documentation that helps software users set up, integrate, and successfully adopt a product. You will combine clear technical writing with hands-on validation, use support trends to improve content, and keep guidance accurate as features evolve and older functionality is retired.

Responsibilities

- Write and maintain setup guides, integration instructions, and API reference documentation. - Own onboarding content that helps new customers reach an initial successful outcome quickly. - Identify recurring support questions, turn them into useful documentation, and assess whether the change reduces those issues. - Test published instructions yourself using a clean account or equivalent environment. - Keep documentation aligned with product changes, including updates related to deprecations. - Raise usability concerns when a feature is difficult to explain clearly or follow reliably.

Requirements

- At least three years writing technical documentation for a software product. - Ability to read code and API specifications well enough to document behaviour accurately. - Clear, direct writing with strong attention to reader comprehension. - Experience with docs-as-code practices and version-control workflows. - Willingness to challenge confusing product experiences and advocate for clarity.

Nice to have

- Experience documenting APIs and SDKs. - Background in developer relations or technical support. - Familiarity with information architecture for large documentation collections.