Product Designer

Role overview

This role shapes both the workspace support teams use to manage AI-assisted conversations and the chat experience their customers receive. You will work across discovery, interaction design, production detail, user research, and design-system development, with a focus on making complex workflows understandable and dependable under pressure.

Responsibilities

- Lead design work from problem framing and user flows through production-ready interface detail. - Design interactions for conversation review, knowledge management, and handoff configuration. - Make the transition between automated and human responses clear in customer-facing chat experiences. - Maintain and extend a shared component library in close partnership with engineering. - Test concepts with real users and adapt decisions when evidence challenges the initial direction. - Account for accessibility throughout the design process.

Requirements

- At least four years designing complex software, preferably B2B tools rather than marketing websites. - A portfolio that demonstrates reasoning, constraints, and trade-offs as well as final screens. - Strong systems thinking and experience maintaining component libraries. - Enough frontend understanding to create interfaces that are practical to build. - A consistent, built-in approach to accessible design.

Nice to have

- Experience designing AI products and communicating uncertainty through interfaces. - Experience with right-to-left or multilingual product design. - Ability to create prototypes in code.