Solution Engineer / Customer Success (m/f/d)

Role overview Guide customers through implementing and adopting a regulatory intelligence platform for engineering organizations. You’ll learn each customer’s compliance and engineering workflows, configure the platform to support them, and act as a technical partner from initial evaluation through long-term use. The role also involves identifying additional teams and use cases where the platform can deliver value.

Responsibilities - Lead customer rollouts from demonstrations and trials through productive use. - Plan implementation projects with customers, define milestones, and coordinate delivery with product and engineering teams. - Translate regulatory, compliance, and engineering processes into effective platform configurations and workflows. - Advise customer accounts on adoption and help them realize measurable value over time. - Identify account expansion opportunities and work with sales colleagues to develop them. - Troubleshoot customer issues with product and engineering teams, and relay clear feedback to inform the software and AI roadmap.

Requirements - University degree in engineering, law, or a related field. - Two to five years of experience at the intersection of regulation and engineering, such as product compliance, regulatory affairs, requirements engineering, or technical consulting. - Confidence communicating with engineers, compliance specialists, and management. - Strong ownership and ability to drive projects independently. - Customer-focused approach that treats account growth as part of delivering value. - Fluent German and English (C1), and willingness to travel internationally; travel is expected to be about 20%.

Benefits and work setup Based in Munich, with the option to work from home up to 60% of the time and flexible hours. Benefits include 30 vacation days, up to 30 days of workation within the EU and selected countries, fitness access, and online learning resources.