Senior IT Engineer

Role overview Support and improve internal IT operations for a remote workforce. You will resolve employee requests, maintain infrastructure and processes, and help design and roll out systems that make day-to-day work more reliable and secure.

Responsibilities - Triage and resolve internal IT support tickets, including issues with infrastructure and employee systems. - Lead implementation projects, from designing new IT systems and services through deployment. - Monitor SaaS and IT tools, assess performance, and recommend infrastructure improvements. - Maintain IT strategy, architecture, and operating processes; identify process gaps and develop solutions. - Evaluate, test, and optimize hardware and software, and support infrastructure rollouts. - Handle employee onboarding and offboarding with appropriate access controls, device tracking, documentation, and custody records.

Requirements - Strong knowledge of IT operations, systems administration, networking, security, computer systems, and data storage. - Experience with IT service management, device and inventory management, and hardware policies. - Working knowledge of identity and access management, single sign-on, access reviews, and license audits. - Experience administering Google Workspace and supporting employee onboarding and offboarding. - Clear, empathetic communication, sound troubleshooting judgment, and the ability to prioritize requests and projects. - Experience documenting procedures and building knowledge resources; ability to use AI tools appropriately for scripting, documentation, or troubleshooting.

Nice to have - 4–6 years in IT operations, a relevant degree or equivalent experience, and established knowledge of information security practices and IT procedures. - Familiarity with AWS services, identity tools, service-management platforms, or workflow automation and scripting. - Track record implementing IT initiatives across varied technologies.

Benefits and work setup - Fully remote work, flexible paid time off and holidays, and medical coverage for employees and eligible dependents. - Phantom equity, certification support, peer bonuses, equipment and learning stipends, and a professional development plan. - Work authorization is required in the country where the role is based; visa or work-permit sponsorship is unavailable.