Professional Services Consultant

Role overview Guide enterprise customers through the design and deployment of secure, cloud-delivered networking solutions. The work combines hands-on implementation with consultative customer guidance, technical escalation, onboarding, and feedback to product and engineering teams.

Responsibilities - Design, configure, and deploy customer solutions, helping organizations realize the value of their network and security investment. - Build trusted relationships with customer stakeholders and partners, translating business needs into practical implementation guidance. - Handle complex technical issues and advise project teams on resolving escalations. - Lead customer onboarding and training, and mentor new team members. - Share field insights with product, support, and engineering teams and help turn recurring lessons into reusable technical practices. - Keep current with developments in secure access service edge (SASE) and enterprise infrastructure.

Requirements - At least 7 years in multi-vendor IT infrastructure engineering, ideally involving solution operations or engineering. - At least 10 years of hands-on routing and switching experience, plus 5 years in at least two areas such as firewalls, secure web gateways, identity integrations, intrusion prevention, or packet and browser diagnostics. - At least 4 years in a customer-facing role in technology consulting, services, pre-sales, or managed services. - Experience deploying secure enterprise infrastructure in line with security practices and frameworks. - Experience managing network infrastructure on a major public cloud platform; exposure to web APIs and scripting. - Strong troubleshooting, presentation, organization, and customer communication skills; able to work with distributed teams.

Nice to have - Recognized networking or security certifications and additional language skills.

Benefits and work setup - Travel of up to 20% may be required for customer and company meetings. - Benefits include health, vision, and dental coverage, retirement savings, stock options, health or flexible spending accounts, flexible time off, parental leave, and disability coverage.