Patient Support Specialist (Remote)

Role overview Support patients through the early stages of remote medical appointments, serving as their first point of contact and coordinating timely handoffs to clinicians. The work combines patient outreach, visit readiness checks, scheduling flow, and clear communication across several care teams.

Responsibilities - Call scheduled patients to confirm appointments, verify identity, review consent and other intake details, and check readiness for the visit. - Help patients with questions about appointments, scheduling, or basic audio and video issues; route more complex concerns to the appropriate team member. - Coordinate patient transfers to nurses and clinicians, share intake information, track visit status, and flag delays or scheduling conflicts. - Monitor concurrent call and visit activity so care teams can keep appointments moving and complete handoffs on time. - Record outreach, intake, routing, and status updates accurately in the designated systems.

Requirements - Experience in healthcare or customer service. - Strong communication and interpersonal skills, with a professional and welcoming approach to patients. - Comfort using multiple digital platforms, including video meeting and electronic record or customer management tools. - Ability to multitask, prioritize, and remain composed in a fast-paced remote environment. - Must work physically within the United States and have a private home workspace with reliable internet. - A Windows 10 or newer computer or a Mac running macOS 14 or newer, 16 GB RAM, a suitable processor, wired headphones, webcam, and Chrome access through the specified virtual desktop are required. Internet must reach 100 Mbps download and 50 Mbps upload, with a wired connection to the router.

Nice to have - Telehealth, medical office, or remote care experience. - Familiarity with patient privacy requirements. - Spanish or another additional language.

Benefits and work setup - Full-time, remote U.S. role, Monday through Friday, 9 a.m.–6 p.m. Eastern; hourly compensation is $20. - Work may involve being on camera. A second monitor is recommended.