Product Lifecycle Platform Administration Manager

Role overview Manage the administration and ongoing improvement of a product lifecycle management platform used to govern product, benefit, and code set processes. The role combines configuration and access controls with release coordination, vendor support, roadmap and backlog ownership, reporting, and user assistance. It connects business owners, technology teams, and platform support to keep workflows dependable and aligned with changing needs.

Responsibilities - Administer platform settings, workflows, interfaces, security models, reference data, metadata, and system controls; maintain procedures and configuration records. - Manage user provisioning, permissions, access reviews, and change controls across production and non-production environments. - Coordinate enhancements, releases, upgrades, and patches, assessing vendor changes for effects on configurations and business processes. - Own the platform roadmap and enhancement backlog; use adoption trends, operational measures, stakeholder feedback, and vendor plans to recommend improvements. - Serve as an escalation point for users, coordinate issue triage with technology and vendor teams, and maintain support processes and service measures. - Develop user training, guides, reports, dashboards, and data quality monitoring to support governance, audits, and downstream reporting needs.

Requirements - Experience administering enterprise applications, configuring workflows, and managing business processes and user access. - Knowledge of configuration, release, and change management, requirements analysis, and translating business needs into system capabilities. - Ability to manage vendor coordination and operational support while working across business, compliance, and technology stakeholders. - Strong communication, problem-solving, planning, and analytical skills; able to understand how product and benefit decisions affect platform data and downstream processes. - Understanding of data governance, including ownership, systems of record, taxonomy, traceability, validation controls, and dependencies. - Proficiency with common office productivity tools and the ability to work effectively in a fast-changing, matrixed environment.

Nice to have Lean, Six Sigma, Agile, product management, or Pega certification.

Benefits and work setup The listed salary range is $83,000–$132,800, with potential eligibility for a performance bonus. General office setting; occasional travel up to 15% may be required, as may additional hours during major releases or deployments.