Director, AI Strategy & Business Transformation

Role overview Lead the strategy and delivery of AI-enabled business transformation in patient access and support services. You will turn business priorities into measurable improvements, connecting operational teams with technology partners while guiding organizational readiness, adoption, and lasting change.

Responsibilities - Own the transformation roadmap and prioritize AI, automation, analytics, and digital opportunities by value and feasibility. - Build business cases, investment recommendations, governance, and success measures for major initiatives. - Guide initiatives from discovery and solution design through implementation, adoption, value measurement, and scale. - Partner across operations, IT, product, analytics, program management, and enterprise teams to resolve dependencies and deliver outcomes. - Lead workflow redesign, communications, training, and other change efforts that help teams adopt new tools and ways of working. - Hire, coach, and develop a high-performing team; advise senior leaders and contribute to client-facing solution discussions.

Requirements - Bachelor’s degree or equivalent relevant experience preferred. - Experience leading complex business transformation, digital modernization, automation, or AI initiatives, ideally in healthcare. - Ability to connect business priorities with technology delivery and influence senior leaders across functions. - Experience guiding organizational change and balancing strategic planning with hands-on execution. - Strong executive communication, facilitation, relationship-building, and decision-making skills.

Nice to have - Background in patient services, patient access, specialty pharmacy, life sciences, or pharmaceutical services. - Experience implementing AI-enabled workflows, analytics, automation, or digital capabilities. - Relevant certification in AI transformation, program or agile delivery, digital transformation, or change management.

Benefits and work setup Dallas, Texas is preferred. Those based elsewhere should expect to travel to Dallas about twice monthly for leadership meetings and collaboration. The role is bonus eligible and offers medical, dental, and vision coverage, paid time off, retirement savings, health and flexible spending accounts, disability coverage, paid parental leave, and wellness and work-life resources.