Partner Success Manager - Solutions Architect

Role overview

Guide implementation and consulting partners in delivering reliable, scalable solutions for incentive compensation and sales performance management. You will own partner delivery health, advise on solution architecture, and coordinate internal experts and external teams so complex enterprise implementations meet quality standards and are ready for audit.

Responsibilities

- Manage a portfolio of systems integration and consulting partners, serving as their main contact for delivery success and leading regular performance reviews. - Advise partners on data models, incentive compensation logic, and financial reporting, challenging designs where needed to support scale. - Review complex implementation plans and apply quality checkpoints to help ensure successful launches. - Coordinate partners with internal solution architecture, product, and integrations teams to resolve technical obstacles. - Lead escalations for partner-run implementations, balancing customer needs with technical and compliance requirements. - Track partner quality, customer satisfaction, and risk through scorecards; use field feedback to improve enablement materials and delivery playbooks.

Requirements

- Five to eight or more years in SaaS partner success, solution architecture, implementation consulting, or technical project leadership. - Experience with incentive compensation management platforms or other complex enterprise SaaS implementations. - Ability to lead discovery, assess detailed solution designs, and translate business needs into system requirements and behavior. - Experience driving cross-functional work across teams such as sales, customer success, services, product, and marketing. - Strong facilitation skills for both executive discussions and detailed working sessions with partner consultants. - Highly organized, with a track record of creating processes, frameworks, and clear documentation.

Benefits and work setup

- Medical, dental, and vision coverage for employees, with partial dependent coverage. - Flexible time off and quarterly mental health days, plus professional development and caregiving stipends. - Anniversary bonuses, Apple equipment, and employee resource groups. A retirement savings plan is available to US-based employees.