Part-Time Bilingual Service Desk Analyst (English/Turkish)

Role overview This part-time, remote opportunity provides bilingual Level 1 IT support to English and Turkish-speaking end users within a global services environment. The analyst combines technical troubleshooting with customer service across phone, email, and chat channels during overnight hours.

Responsibilities - Deliver general IT end-user support and first-level troubleshooting for hardware, software, and access requests in both English and Turkish - Reset passwords, diagnose issues with laptops, desktops, tablets, printers, and proprietary applications, and answer procedural questions - Record, categorize, document, and close tickets while escalating unresolved cases with thorough supporting details - Triage issues by impact and urgency and recommend procedure modifications that improve the customer experience - Build ongoing knowledge of service desk procedures, products, and services to support team metrics

Requirements - Minimum six to twelve months of experience in a service desk or technical support role - Minimum six to twelve months of customer service experience in a professional environment - High school diploma or GED - Bilingual fluency in English and Turkish, both written and oral - Availability to work part-time weekdays from 12:30am to 4:30am EST - Strong troubleshooting, documentation, written, and oral communication skills

Nice to have - Associate degree in a related field

Benefits and work setup - Remote, part-time - Hourly pay of $18.00 - 401(k) retirement account access - Paid sick leave and other paid time off per applicable law