Technical Writer - Instructional Design

Role overview Create clear, engaging learning materials that help varied audiences understand business processes and procedures in SAP systems. Working with subject matter experts and technical teams, you will turn complex information into practical training resources under the guidance of an experienced instructional developer.

Responsibilities - Gather information from subject matter experts and clarify requirements for learning materials. - Develop user guides, job aids, reference cards, presentations, and other resources aligned with learning goals. - Document SAP processes, workflows, user actions, and system procedures using established standards. - Use screenshots, diagrams, and process flows to make instructions easier to follow. - Help design interactive exercises and support training session preparation and logistics. - Revise materials based on feedback, system changes, and effectiveness reviews; follow style, version control, review, quality, and information security practices.

Requirements - A bachelor’s degree in English, communications, instructional design, education, or a related field, or equivalent experience. - Relevant

experience: 1–3 years with a bachelor’s degree, or 2–3 years without one; internships, apprenticeships, and military experience count. - Coursework or experience in instructional design, technical writing, or graphic design. - Strong writing and speaking skills, with close attention to accuracy and consistency. - Working knowledge of Microsoft Word, PowerPoint, and Excel, and ability to learn new systems quickly. - U.S. citizenship and ability to obtain and maintain an active government clearance.

Nice to have - At least one year working with SAP ECC or SAP S/4HANA. - Familiarity with ADDIE or adult learning principles. - Experience with e-learning or screen-capture tools, such as Articulate 360, Camtasia, or Snagit. - Ability to create diagrams or infographics, or experience supporting training in government environments.

Benefits and work setup The role offers medical, dental, vision, life, and long-term disability coverage, a 401(k), bonus opportunities, paid holidays, and paid time off. Expected compensation is $26–$35 per hour; the offer may depend on experience, qualifications, skills, and location.