System Administrator

Role overview

Keep employees and hosted customer environments running smoothly by managing technical support, systems administration, and incident coordination. You’ll handle issues from ticket intake through resolution or escalation, administer identity and endpoint services, and support Windows, Linux, networking, and virtual desktop systems within established security policies.

Responsibilities

- Manage the IT ticket queue against response and resolution targets; diagnose device, software, network, and account-access issues and coordinate escalations. - Coordinate internal and customer-facing incidents, keeping users, customers, and executives informed through service restoration and tracking follow-up actions. - Deploy and maintain end-user devices, software, endpoint management, patches, and corporate collaboration services and licenses. - Administer Linux hosting servers, VPN and remote access, customer batch processes, and Azure Virtual Desktop environments, including host pools, images, profiles, and sessions. - Manage Entra ID and Active Directory accounts, groups, policies, SSO, MFA, access requests, onboarding and offboarding, privileged credentials, and periodic access reviews. - Perform backup checks and restore tests, create support documentation, maintain administrative scripts and scheduled jobs, and share a Tier 1 on-call rotation.

Requirements

- At least two years in IT support or systems administration, including production Linux administration and Windows server setup and maintenance. - Hands-on experience with Azure Virtual Desktop, virtualization, Entra ID, on-premises Active Directory, SSO, MFA, and Conditional Access. - Working knowledge of networking, VPN and remote connectivity, security practices, and troubleshooting hardware, software, and network problems. - Experience administering Microsoft 365 services, SaaS licenses, endpoint deployment and management, software packaging, and patching. - Ability to follow backup and recovery procedures, work to ticket SLAs, and explain technical issues clearly to non-technical users. - Comfort with access reviews and audit evidence in SOC 2 or HIPAA-regulated settings, and willingness to join an on-call rotation. A relevant bachelor’s degree is specified.

Benefits and work setup

- Fully remote; candidates in the Eastern time zone are preferred.